Belgravia Carpet Cleaners Privacy Policy
This Privacy Policy explains how Belgravia Carpet Cleaners collects, uses, stores and protects your personal data when you use our carpet and upholstery cleaning services. It also explains your rights under data protection law, including the UK General Data Protection Regulation and related legislation. This Privacy Policy applies to all Belgravia Carpet Cleaners customers in our service area, including existing, previous and prospective customers who contact us for information, quotations or bookings.
Who This Policy Applies To
This Privacy Policy applies to individuals who are domestic or business customers of Belgravia Carpet Cleaners, or who interact with us in relation to our cleaning services. This includes people who visit our website, make enquiries, request quotations, schedule appointments, receive cleaning services, or otherwise communicate with us. By engaging with Belgravia Carpet Cleaners, you acknowledge that you have read and understood this Privacy Policy.
Types of Personal Data We Collect
We collect only the personal data that we need in order to provide and manage our services. The types of personal data we may collect include: name and contact details such as address, billing address, and service location; telephone number and other communication details; booking and appointment details such as dates, times and service preferences; payment-related information such as records of payments made and amounts due. We do not store full card numbers or security codes; correspondence and communication records, including emails and notes from telephone conversations; service history including details of the services we have provided at your property and any relevant job notes; and limited technical information related to your use of our website, such as IP address, device information and general browsing behaviour, to the extent necessary for security, performance and basic analytics.
How We Collect Your Personal Data
We collect personal data from you when you contact us directly, for example by telephone, through online forms, or in person. We may also collect data when you make a booking, request a quotation or respond to our communications. In some cases we may receive limited personal data from third parties, such as recommendations from existing customers or business partners where you have agreed to be referred. When you visit our website, some data may be collected automatically through the use of essential cookies or similar technologies, for example to maintain site security and basic functionality.
Lawful Basis for Processing Your Data
We process your personal data only when we have a lawful basis to do so. The main lawful bases we rely upon are contract, legitimate interests, consent and legal obligation. Contract applies where processing is necessary for entering into or performing a contract with you, for example to provide quotations, confirm bookings, deliver cleaning services and process payments. Legitimate interests applies where we use your data in ways that are necessary for running and improving our business and that do not override your rights and interests, such as maintaining service records, managing customer relationships and improving our services. Consent applies where you have given us clear consent for a specific purpose, such as receiving certain types of marketing communications. Legal obligation applies where we are required to process data in order to comply with legal or regulatory requirements, such as tax, accounting and record keeping obligations.
How We Use Your Personal Data
We use your personal data to provide and manage our cleaning services, including handling enquiries, preparing quotations, scheduling and carrying out appointments, and maintaining service records for quality and continuity. We also use your data to process payments and manage invoices and receipts, to respond to your questions or complaints, and to provide follow-up information about services you have received. Where permitted and appropriate, we may use your data to send you limited and relevant information about our services, promotions or updates, while respecting your marketing preferences. We may use certain information to improve and develop our services, train staff, and ensure the security, performance and integrity of our systems and website.
Data Processors and Third Parties
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors include payment processing providers who assist us in receiving and managing payments; IT and hosting service providers who support our website, email systems and secure data storage; and administrative and business support services such as accountancy or invoicing support, where access to customer records is necessary. All processors are required to handle your personal data only in accordance with our instructions, to keep it secure and confidential, and to comply with applicable data protection laws. We do not sell your personal data to third parties.
Data Storage, Security and Retention
We take appropriate technical and organisational measures to keep your personal data secure, to prevent unauthorised access, loss or misuse. These measures may include restricted access to systems, secure storage solutions and staff training on data protection responsibilities. Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting and reporting requirements. In general, we keep customer and transaction records for a period consistent with statutory limitation and tax rules, after which data is either securely deleted or irreversibly anonymised. The specific retention period may vary depending on the type of data, the nature of our relationship with you and any legal obligations we must follow.
International Transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data receives an equivalent level of protection. This may include using standard data protection clauses or other recognised safeguards to ensure that your rights and protections travel with your data. If such transfers occur, they are carried out in compliance with applicable data protection legislation.
Your Data Protection Rights
As a customer of Belgravia Carpet Cleaners in our service area, you have a number of rights in relation to your personal data. These include the right of access, which allows you to request confirmation of whether we hold your personal data and to receive a copy of that data; the right to rectification, which allows you to ask us to correct inaccurate or incomplete data; and the right to erasure, sometimes known as the right to be forgotten, which allows you to ask us to delete personal data in certain circumstances, subject to our legal obligations and legitimate interests.
You also have the right to restrict processing in certain situations, for example if you contest the accuracy of the data or object to our use of it, the right to data portability in relation to certain data you have provided to us, and the right to object to processing based on our legitimate interests, including certain types of direct marketing. Where we rely on your consent to process your data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, please contact us using the usual communication channels you use to reach Belgravia Carpet Cleaners. We may need to verify your identity before responding to your request, and we will respond within the timescales set by data protection law. While we aim to resolve any concerns directly, you also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data has not been handled in accordance with the law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our processing activities or our legal obligations. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how Belgravia Carpet Cleaners protects your personal data.
