Belgravia Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Belgravia Carpet Cleaners provides carpet, upholstery, rug and related cleaning services to residential and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to access your premises, you agree to be bound by these Terms and Conditions.
These terms apply to all services carried out by Belgravia Carpet Cleaners unless otherwise agreed in writing. They are intended to comply with applicable laws in England and Wales.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means the individual or organisation who books or receives cleaning services from Belgravia Carpet Cleaners.
Company, we or us means Belgravia Carpet Cleaners.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain removal, end of tenancy cleaning, hard floor cleaning or related services provided by the Company.
Premises means the property or area where the Services are to be carried out.
Operative means an employee, contractor or representative of the Company who performs the Services.
Agreement means the contract formed between the Customer and the Company, incorporating these Terms and Conditions and any written quotation or confirmation.
Scope of Services
The Company provides professional carpet and fabric cleaning and associated services for domestic and commercial Premises. The specific Services, areas to be cleaned, estimated time on site and quoted price will be confirmed to the Customer at the time of booking or in a written quotation.
Unless expressly stated, the Services do not include general house cleaning, decluttering, laundry, dishwashing, repair or restoration work, pest control or structural alterations. The Company reserves the right to decline work that falls outside its normal scope or presents a risk to health and safety.
Booking Process
Bookings may be made by the Customer by contacting the Company and providing accurate details of the Premises, the areas and items to be cleaned, any particular concerns, access arrangements and any relevant parking information. The Customer is responsible for ensuring that all details supplied are accurate and up to date.
All bookings are subject to availability and acceptance by the Company. The Company reserves the right to refuse or cancel any booking at its discretion, including where the information provided is incomplete or misleading, or where the Premises are deemed unsuitable or unsafe for the Services.
Quotations may be provided based on information supplied by the Customer or following a site visit. Quotations are normally estimates based on typical room sizes and conditions. The Company reserves the right to amend the quotation on arrival if the actual condition, size or nature of the work differs from the information provided. Any such variation will be discussed with the Customer before work begins.
A booking will be considered confirmed once the Customer has accepted the quotation or verbal price given and, where required, has paid any applicable deposit. The Company may request confirmation of the booking in writing.
Customer Responsibilities Before the Visit
The Customer must ensure that the Premises are accessible at the agreed time, that there is adequate lighting and electricity, and that hot water is available where reasonably required for the Services.
The Customer should, where reasonably possible, move small and fragile items, valuables and personal effects away from the areas to be cleaned before the arrival of the Operatives. Heavy and bulky furniture may only be moved by the Operatives where it is safe and practical to do so, and at their discretion.
The Customer must inform the Company in advance of any known issues with the Premises, including loose carpets, damaged flooring, unstable furniture, electrical problems, alarm systems, pets on site, or any other hazards that may affect the safety or delivery of the Services.
The Customer is responsible for ensuring that pets and children are kept away from the areas being cleaned during and immediately after the service, particularly where machinery, hoses and cleaning solutions are in use.
Access, Parking and Keys
The Customer must provide safe and reasonable access to the Premises at the agreed appointment time. If parking restrictions apply, the Customer is responsible for arranging suitable parking within a reasonable distance of the Premises. Any parking charges or penalties incurred as a direct result of providing the Services may be added to the Customer's final invoice.
Where keys are supplied to the Company, they will be securely stored and used only for the purposes of carrying out the Services. The Company will exercise reasonable care in handling keys but accepts no liability for any loss or damage arising from keys provided by the Customer that are defective, incorrectly labelled, or duplicated without the Customer's knowledge.
Pricing, Deposits and Payments
All prices are provided in pounds sterling and, unless stated otherwise, are inclusive of labour, standard cleaning materials and equipment. Quotations are based on the information available at the time and may be adjusted if the scope of work changes.
The Company may, at its discretion, require a deposit to secure a booking, particularly for larger jobs, end of tenancy cleans, commercial work or where multiple visits are required. Deposits are normally deducted from the final balance, subject to the cancellation terms set out below.
Payment is due upon completion of the Services, unless alternative arrangements have been agreed in advance in writing. For commercial Customers, payment terms may be agreed separately, but in the absence of such agreement, payment is due within a standard period from the date of invoice.
The Company accepts common forms of payment as notified to the Customer at the time of booking. The Customer agrees to pay any bank charges or transaction fees arising from international or unusual payment methods.
If payment is not received by the due date, the Company reserves the right to charge interest and reasonable administration fees in accordance with applicable law, and to suspend or cancel future Services until all outstanding amounts have been settled.
Cancellations and Rescheduling by the Customer
The Customer may request to cancel or reschedule a booking by giving the Company as much notice as reasonably possible. Cancellations or rescheduling requests must be communicated directly to the Company.
Where adequate notice is given, the Company will make reasonable efforts to reschedule the appointment to a mutually convenient time. The Company reserves the right to apply a cancellation or rescheduling fee where short notice is given, particularly where Operatives have already been allocated, travel has commenced, or where the booking is for a large or time-specific job.
If the Customer cancels on arrival or fails to provide access to the Premises at the agreed time, the Company may charge a call-out fee or a percentage of the quoted price to cover time, travel and lost opportunity costs.
Any deposit paid may be retained or partially retained where cancellation occurs with insufficient notice, in accordance with the Company's current cancellation policy, provided such policy is in line with applicable consumer protection law.
Cancellations and Changes by the Company
The Company will use all reasonable endeavours to attend the Premises on the agreed date and time. However, appointments may occasionally need to be changed or cancelled due to circumstances beyond the Company's control, including but not limited to severe weather, traffic disruption, staff illness, equipment failure or health and safety concerns.
Where the Company needs to cancel or reschedule, it will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company shall not be liable for any indirect loss, loss of earnings or inconvenience arising from such changes, provided it has acted with reasonable care.
Standards of Service and Limitations
The Company will carry out the Services with reasonable skill and care, using methods and cleaning agents considered appropriate for the type of carpet, fabric or surface involved. However, results may vary depending on the age, condition, type of material, level of soiling and any previous treatments or damage.
The Company does not guarantee the complete removal of all stains, odours or marks, particularly where they are permanent, set-in, or where the fabric or pile has been damaged, discoloured or worn. Some stains may become more visible after cleaning, especially where surrounding dirt has been removed.
Colour fastness and suitability of materials are the responsibility of the Customer unless the Company has specifically tested them in advance. The Customer must inform the Company of any known issues with dyes, shrinkage, previous cleaning attempts or manufacturer's care instructions. The Company will not be liable for damage arising where the Customer has failed to disclose such information.
Drying times will vary depending on ventilation, temperature, humidity and the nature of the materials. The Customer is responsible for ensuring adequate airing and for following any aftercare instructions provided by the Operatives.
Customer Complaints
If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably possible, and in any event within a reasonable period after completion of the work. The Customer should provide clear details of the concern and, where appropriate, allow the Company an opportunity to inspect and, if reasonable, to re-clean the affected area.
The Company will investigate complaints promptly and, where a shortcoming in the Services is identified, may offer a re-visit, partial refund or other reasonable remedy, taking into account the nature of the issue and the condition of the items cleaned. The Company is not obliged to provide a remedy where the issue results from circumstances beyond its control, misuse by the Customer, or failure to follow aftercare advice.
Liability and Insurance
The Company maintains appropriate insurance for its business activities. The Company's liability to the Customer for direct loss or damage arising from the Services shall be limited to the value of the contract for the specific visit during which the loss or damage occurred, except where liability cannot be limited or excluded by law.
The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or any costs arising from the Customer's failure to comply with these Terms and Conditions or to provide accurate information.
The Company shall not be liable for any pre-existing damage, wear, discolouration, fading, loose threads, shrinkage or deterioration of materials that become apparent during or after cleaning. Nor shall it be liable for damage caused by defective construction, installation, poor condition of carpets, loose floor coverings, unsecured fittings or any latent defect in the Premises.
Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter to the extent that such liability cannot lawfully be limited or excluded.
Health, Safety and Waste Regulations
The Company is committed to operating in accordance with applicable health and safety requirements. Operatives are instructed to use cleaning chemicals and equipment in a safe and controlled manner. The Customer agrees not to interfere with equipment or chemicals and to keep children and pets away from the work area during and immediately after cleaning.
Where cleaning activities generate waste, such as removed debris, packaging or spent materials, the Company will manage such waste in accordance with applicable environmental and waste regulations. Ordinary waste generated as part of the Services will normally be left on site for disposal by the Customer with the household or commercial waste stream, unless specific arrangements have been agreed for removal.
The Company is not a licensed carrier of hazardous or controlled waste unless expressly stated. Items classified as hazardous, contaminated or otherwise restricted may not be removed and remain the Customer's responsibility. The Customer must inform the Company in advance if they believe that any waste or materials involved in the Services may fall under special waste regulations.
Damage to Property and Breakages
The Company will take reasonable care to avoid damage to the Premises and contents while performing the Services. In the unlikely event of accidental damage clearly caused by an Operative, the Customer must notify the Company as soon as reasonably possible and allow inspection.
Where damage is directly attributable to the Company, and where liability is accepted, the Company may at its discretion repair the damage, arrange for professional repair, or provide fair compensation having regard to the age, condition and value of the item.
The Company shall not be liable for damage to items that are inherently fragile, inadequately secured, incorrectly installed, or that the Customer has requested to be cleaned against the advice of the Operatives.
Personal Data and Confidentiality
The Company will collect and use personal data provided by the Customer, such as names, addresses and payment details, only for the purposes of administering bookings, delivering Services and managing its business, in accordance with applicable data protection law.
The Company will take reasonable steps to protect Customer information and will not sell or disclose it to third parties other than where required to deliver the Services, to comply with legal obligations, or with the Customer's consent.
Force Majeure
The Company shall not be in breach of this Agreement, nor liable for any delay or failure to perform any of its obligations, where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, fire, flood, strikes, transport disruption, epidemics, or actions of government or regulatory authorities.
Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
Amendments to These Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time to reflect changes in law, best practice or the Company's operations. The version of the Terms and Conditions in force at the time of the booking will normally apply to that booking, unless a change is required by law.
Customers are encouraged to review the latest version of these Terms and Conditions before making a booking. Continued use of the Services following any changes will be taken as acceptance of the updated terms.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
